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12 results in Messaging
Showing 12 of 12 articles
- Blogmessaging
Two-factor authentication by SMS: strengths and limits
SMS codes are far better than passwords alone, but authenticator apps and passkeys are stronger. Know when each fits.
By Micah Ondiwa 1 min
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Sending transactional SMS and email from your application
Receipts, reminders and one-time codes should come from your systems automatically — through a provider API, with templates and logging.
By Micah Ondiwa 1 min
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Designing reliable notification queues and retries
Never send messages inside a user's request. A queue with retries, back-off and de-duplication keeps notifications reliable when providers wobble.
By Micah Ondiwa 1 min
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Measuring the results of SMS campaigns
Delivery is only the first number. Track responses, conversions and opt-outs to learn what works.
By Micah Ondiwa 1 min
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Handling bounces and complaints automatically
Process bounce and complaint notifications to keep lists clean and sender reputation healthy.
By Micah Ondiwa 1 min
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Payment reminders that get paid
Polite, timely reminders with the amount, due date and an easy way to pay reduce late payments without harming relationships.
By Micah Ondiwa 1 min
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WhatsApp Business messaging: when it fits
WhatsApp is where many customers already chat. Business messaging needs approved templates, opt-in and a plan for replies.
By Micah Ondiwa 1 min
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USSD, SMS or an app: choosing a channel
Match the channel to your users' phones, connectivity and the interaction — one-way alerts, short menus or rich self-service.
By Micah Ondiwa 1 min
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Personalising bulk messages without breaking privacy
Names and relevant details improve engagement; sensitive details in a message preview can harm people. Personalise carefully.
By Micah Ondiwa 1 min
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Email templates that render everywhere
Email clients render HTML inconsistently. Simple layouts, inline styles and testing keep transactional and marketing emails readable.
By Micah Ondiwa 1 min
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Emergency and incident alerts by SMS
When something goes wrong, people need to know fast. Prepared templates, tested lists and escalation make alerts reliable.
By Micah Ondiwa 1 min
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Reducing missed appointments with SMS reminders
Well-timed reminders with a clear way to confirm or reschedule help clinics, salons and service businesses keep their schedules full.
By Micah Ondiwa 1 min
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