Emergency and incident alerts by SMS

System outages, security incidents and site emergencies all need fast, clear communication. SMS reaches people even when email and internet are down.

Prepare in advance

Write templates for likely scenarios — outages, closures, evacuations — so messages can go out in minutes.

Keep lists current

Maintain contact groups for staff, on-call engineers and key customers, and review them regularly.

Use escalation

If the on-call person does not acknowledge an alert, escalate automatically to the next person.

Keep messages clear

State what happened, what people should do, and when the next update will come.

Test

Run drills to confirm messages go out and reach people.

See our alerting and messaging services.