Managed IT & support
Structured IT support, so problems are prevented rather than chased.
We take responsibility for keeping your technology healthy through structured maintenance agreements — scheduled maintenance, monitoring and support, with emergency on-call assistance when something fails.
When to call us
Problems this solves
- You have no in-house IT team, or it is stretched.
- Problems are fixed only after they cause downtime.
- Backups and security checks happen irregularly, if at all.
- Several systems are supported by different, uncoordinated providers.
Capabilities
What Managed IT & Support covers
- 01
Maintenance agreements
Monthly, quarterly or annual service agreements with defined scope.
- 02
Hardware & software support
Support for computers, peripherals and business software across your workspace.
- 03
Scheduled maintenance
Planned health checks of hardware and software to keep systems performing.
- 04
Updates & optimisation
Software updates and system optimisation to extend equipment life.
- 05
Network monitoring
Monitoring and periodic audits to catch issues before they become outages.
- 06
AI-assisted anomaly detection
Automated analysis of logs, alerts and network traffic that flags unusual behaviour for an engineer to investigate early.
- 07
Backup & security checks
Data backup management and regular cybersecurity checks.
- 08
Emergency on-call support
Technical assistance when critical systems fail.
Industries
Where this is typically used
Related solutions
Often delivered together
Resources
Guides and insights
- Blogsecurity
Password managers for teams
Shared spreadsheets and reused passwords are a top risk. A team password manager makes strong, unique passwords practical.
By Vicky Ogola 1 min
Read more - Blogict equipment
Equipment warranties and support contracts
Understand what is covered, how fast help arrives and how to claim — and track expiry dates before they lapse.
By Kennedy Ougo 1 min
Read more - Blogmanaged it
Endpoint protection beyond antivirus
Modern endpoint protection detects suspicious behaviour, not just known malware — and needs someone watching the alerts.
By David Otieno 1 min
Read more
Want IT that is looked after properly?
Tell us about your users, sites and systems. We will propose a maintenance agreement that fits.
Speak to us directly
Monday – Friday, 8:00 am – 5:00 pm