Support
Technical support for Inara Crest clients.
Our engineers support the systems we design, install and maintain — software, networks, security, power and equipment. Contact us by phone or email and include the details below so we can help quickly.
Get help
How to reach our technical team
Hours
Monday – Friday, 8:00 am – 5:00 pm
Clients on maintenance agreements also have emergency on-call support.
Faster resolution
What to include in a support request
- Your name, organisation and the site or office affected
- What is not working, and when it started
- Any error messages, with a screenshot or photo if possible
- How many people or systems are affected
- What has already been tried
Domain, hosting or email issue?
Domains, web hosting and email hosting are provided through MavenHost. For account, billing or service issues on those products, use MavenHost support.
No support agreement yet?
Monthly, quarterly and annual maintenance agreements give you scheduled maintenance, monitoring and on-call support.
Explore managed ITBilling & payments
Paying for Inara Crest services
Payment details for Inara Crest services. Domain and hosting purchases are paid on MavenHost.
Bank transfer
- Bank
- NCBA Bank
- Account name
- Inara Crest Technologies Ltd
- KES account number
- 1009779772 (KES)
- USD account number
- 1009779773 (USD)
- Branch
- Swissport
- Bank / branch code
- 07 / 008
- SWIFT code
- CBAFKENX
M-PESA Paybill
- Paybill number
- 880100
- Account number
- 150822
Buying a domain or hosting plan? Order on MavenHost (opens in a new tab)
Something not working right now?
Call our technical team during business hours, or log a request and we will respond as soon as possible.
Speak to us directly
Monday – Friday, 8:00 am – 5:00 pm