Payment reminders that get paid

Late payments are often forgotten payments. Automated reminders fix much of the problem.

Remind before the due date

A friendly reminder a few days before the due date prevents many late payments.

Include what people need

The amount, due date, reference and how to pay — paybill and account number or a payment link.

Escalate gradually

Follow up on the due date and after, with a polite, consistent tone. Hand persistent cases to staff.

Stop when paid

Connect reminders to payment records so customers who have paid are not chased.

Respect timing

Send during reasonable hours and avoid excessive frequency.

See our automated messaging services.