BlogInfrastructure & networking
The hotel technology stack: what connects to what
By Vicky Ogola, Senior ICT Consultant 1 min read
PMS, booking channels, point-of-sale, door locks, Wi-Fi, CCTV and accounting must work together reliably — on a well-designed network.
A hotel runs on a surprising number of systems, and guests notice immediately when they do not work together.
Core operational systems
The property management system handles reservations, check-in, rooms and billing. It connects to online booking channels, the restaurant and bar point-of-sale, accounting and, often, the door lock system.
Guest-facing technology
Wi-Fi is the most visible service. Many properties also run TV systems, in-room controls and digital information screens.
Safety and security
CCTV, access control for staff areas, fire systems and, where installed, room key systems.
The network ties it together
A well-designed network separates guest Wi-Fi, operational systems, payment terminals and building systems into protected segments, with enough capacity for peak occupancy and a backup internet link.
Check integrations before buying
Ask how each new system will exchange data with the PMS and accounting. Manual re-entry between systems causes errors and extra work.
Plan support
Hotels operate around the clock. Agree how urgent problems are handled at night and on weekends.
See how we support hospitality and property.
About the author
Vicky Ogola
Senior ICT Consultant
Vicky Ogola writes about network design, connectivity, data centres and the infrastructure that business systems depend on.