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Hotel property management systems: what to look for
By Micah Ondiwa, Senior Software Engineer 1 min read
Reservations, front desk, housekeeping, billing and integrations — and how they fit your property's size and operations.
A property management system (PMS) is the operational centre of a hotel or serviced property. Choosing or building one is a long-term decision.
Core functions
- Reservations and availability, including group and corporate bookings.
- Front desk: check-in, check-out, room moves.
- Housekeeping status and maintenance requests.
- Billing, folios and payments.
- Guest profiles and history.
Integrations matter
Check how the PMS connects to online booking channels, point-of-sale in restaurants and bars, door locks, accounting and guest Wi-Fi.
Reporting
Occupancy, average rate and revenue reports should be available without exporting to spreadsheets.
Usability under pressure
Front desk staff work fast with guests waiting. Test the system with real staff on real scenarios.
Data protection
Guest data is personal data. Control access and keep records only as long as needed.
See our hotel and property systems.
About the author
Micah Ondiwa
Senior Software Engineer
Micah Ondiwa writes about software engineering — application architecture, APIs and integration, data and AI-assisted development, and reliable delivery.