Resources & technical library
Practical guidance for planning, building and running technology.
Guides and articles from the Inara Crest team on software, AI, networks, security, power, data centres, hosting, transport systems and IT support — written to help you make better decisions, whether or not you work with us.
Plan and specify
What to decide and document before you request quotes or start installation.
Build and install
Practical standards for cabling, power, security systems and business software.
Operate and support
Keeping systems maintained, secure and documented after go-live.
Showing articles for Software & Digital SystemsShow all
7 results in Messaging
Showing 7 of 7 articles
- Blogmessaging
Sending transactional SMS and email from your application
Receipts, reminders and one-time codes should come from your systems automatically — through a provider API, with templates and logging.
By Micah Ondiwa 1 min
Read more - Blogmessaging
Designing reliable notification queues and retries
Never send messages inside a user's request. A queue with retries, back-off and de-duplication keeps notifications reliable when providers wobble.
By Micah Ondiwa 1 min
Read more - Blogmessaging
Payment reminders that get paid
Polite, timely reminders with the amount, due date and an easy way to pay reduce late payments without harming relationships.
By Micah Ondiwa 1 min
Read more - Blogmessaging
WhatsApp Business messaging: when it fits
WhatsApp is where many customers already chat. Business messaging needs approved templates, opt-in and a plan for replies.
By Micah Ondiwa 1 min
Read more - Blogmessaging
USSD, SMS or an app: choosing a channel
Match the channel to your users' phones, connectivity and the interaction — one-way alerts, short menus or rich self-service.
By Micah Ondiwa 1 min
Read more - Blogmessaging
Email templates that render everywhere
Email clients render HTML inconsistently. Simple layouts, inline styles and testing keep transactional and marketing emails readable.
By Micah Ondiwa 1 min
Read more - Blogmessaging
Reducing missed appointments with SMS reminders
Well-timed reminders with a clear way to confirm or reschedule help clinics, salons and service businesses keep their schedules full.
By Micah Ondiwa 1 min
Read more
Need help applying this to your site?
Our engineers can assess your requirements and turn a guide into a design, a quotation and a delivered system.
Speak to us directly
Monday – Friday, 8:00 am – 5:00 pm
