Resources & technical library
Insights on technology decisions and delivery.
Perspectives on technology decisions: what to build, how to buy support, and how to run projects and systems well.
Plan and specify
What to decide and document before you request quotes or start installation.
Build and install
Practical standards for cabling, power, security systems and business software.
Operate and support
Keeping systems maintained, secure and documented after go-live.
13 results in Managed IT
Showing 12 of 13 articles
- Blogmanaged it
Endpoint protection beyond antivirus
Modern endpoint protection detects suspicious behaviour, not just known malware — and needs someone watching the alerts.
By David Otieno 1 min
Read more - Blogmanaged it
Mobile device management for company phones
Configure, secure and wipe company phones and tablets centrally — without intruding on personal use.
By David Otieno 1 min
Read more - Blogmanaged it
Patch management without disrupting work
Updates close security holes. A schedule, a test group and clear communication keep systems patched without surprise restarts.
By David Otieno 1 min
Read more - Blogmanaged it
What a managed IT maintenance agreement should cover
Scope, response targets, preventive work, backups, security and an exit plan — the clauses that make support predictable.
By David Otieno 1 min
Read more - Blogmanaged it
AI-assisted monitoring: catching problems before users do
Monitoring generates more data than people can read. AI-assisted analysis highlights unusual behaviour so engineers look at the right thing first.
By David Otieno 1 min
Read more - Blogmanaged it
Cloud productivity suite administration basics
Users, licences, security settings, sharing and data retention in your email and collaboration suite need deliberate management.
By David Otieno 1 min
Read more - Blogmanaged it
Service desk basics: tickets, priorities and response targets
A simple ticketing process with clear priorities makes IT support predictable, measurable and fair.
By David Otieno 1 min
Read more - Blogmanaged it
IT budgeting for small organisations
Plan for subscriptions, support, replacements and security — not just new equipment — and IT stops being a source of surprises.
By David Otieno 1 min
Read more - Blogmanaged it
Remote support done securely
Remote tools speed up support, and attackers use them too. Use approved tools, user consent, strong authentication and logging.
By David Otieno 1 min
Read more - Blogmanaged it
IT asset lifecycle management
Plan, buy, deploy, maintain, replace and dispose — managing each stage controls cost, risk and surprises.
By David Otieno 1 min
Read more - Blogmanaged it
Technology priorities for private hospitals
Reliable systems, resilient networks and power, strong data protection and responsive support underpin safe, efficient care.
By David Otieno 1 min
Read more - Blogmanaged it
Measuring IT support quality
Response times, resolution rates, repeat issues and user feedback show whether IT support is working — and where to improve it.
By David Otieno 1 min
Read more
Need help applying this to your site?
Our engineers can assess your requirements and turn a guide into a design, a quotation and a delivered system.
Speak to us directly
Monday – Friday, 8:00 am – 5:00 pm